Terms. conditions and privacy policy

SIMAIR737 TERMS & CONDITIONS
These terms and conditions are applicable to all customers using SimAir737 Flight Simulator services. Please read and understand them carefully before purchasing a flight ticket, making a booking or redeeming a pre-purchased ticket.

Purchasing a Flight Ticket
Flight Tickets are valid for 60 calendar months from the date of purchase and are not redeemable for any other service or value.
Flight Tickets are fully transferable between persons and can be upgraded to a higher package at the time of booking your flight experience.
Should you decide to cancel your flight simulator  ticket  you can do this up to 30 days from the date of purchase with no penalty and the full amount will be refundable.

​Your Flight Ticket will be sent out as an email attachment within 5 working days from date of purchase.

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Duration Upgrade

You can purchase additional multiples of 15 minutes for £40.00 for 15 minutes.

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Flight Ticket expiry date
Flight Tickets must be booked and completed prior to the expiry date printed on the ticket. Beyond this date the ticket will cease to be valid. Full refunds will be available within  the initial 30 day cancelletion period.

Thereafter refunds will be discretionary but will attract a £25.00 administration fee.

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Restrictions on participation
Flight Simulator Experiences involve a degree of physical mobility and may not be suitable for some people. Please check with us at the time of booking if you have any concerns. In all cases, all participants will be supervised by a Flight Instructor who will be seated in the right hand seat,  All participants must:
• be 12 years of age or older;
• be supervised by an adult if under the age of 16;
• be in good health and free from heart, back or neck problems, motion sickness or other conditions that could be aggravated by the simulator;
• be dressed appropriately in comfortable clothing and flat shoes;
• not be under the influence of drugs or alcohol.

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Prices
Prices displayed on our website are correct to the best of our knowledge and are the most up-to date.
Prices advertised in leaflets and magazines may differ to prices on the website depending upon the date of the publication. We reserve the right to honour the prices advertised in publications other than those listed on our website.

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Guests
All participants are permitted to bring  guests to share their flight experience. The guests can sit in the passenger seats which ire situated behind in the cabin area.

Children under the age of 12 should be supervised by a non-flying adult. Other guests are welcome to wait in
the reception area for the customer to complete the flight.

Cancellations and rescheduling an appointment
If you have a booking in the diary you are required to give 48 hours notice if you wish to cancel or change the booking. If less than 48 hours notice is given, your experience can be re-booked for a fee of £25.00. If a reservation is missed, without notice, the flight ticket becomes void and no refund will be given.

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Simulator availability
If SimAir737  is unable to provide a booked Flight Simulator session due to circumstances beyond its control, including but not limited to simulator failure, we will do our upmost to rebook participants into a different date subject to SimAir737  discretion.
If the Flight Simulator experience is reduced in whole or in part due to late arrival, motion sickness or toilet breaks,  SimAir737  will not reschedule the flight or provide a refund for time not used in the Simulator. If there are technical problems with the simulator which will significantly reduce the quality and duration of the experience then the participant will have their time in the simulator increased by 15 mins or offered an alternative date to complete their flight.
By purchasing or redeeming a Flight Ticket, you acknowledge that the simulator session is dependent on certain factors beyond the control of  SimAir737  and agree that they  shall not be liable for the cancellation, postponement or alteration of any simulator session for reasons beyond our reasonable control including for weather-related reasons, mechanical failure, location changes or otherwise. The total liability of SimAir737  for any claim whatsoever in connection with the simulator session shall be limited to the price paid for the Flight Ticket.

Agreed flight times and late arrivals

Your take-off and arrival times are clearly stated, and these times determines your finish time. Should you arrive late, we can still deliver your flight, but it will end at the pre-arranged agreed finish time. 

 

Voucher Validity

It is solely the customer's responsibility to ensure that they have a voucher that is valid on the day of the flight. For non-valid vouchers, the flight will be charged at a minimum of £1.70 per minute, payable on the day of flight.​

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Inclusivity
We welcome the participation of disabled people in our simulators, though we recognise that certain disabilities may present difficulties.    We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of enquiry. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about any disabled facilities on request.

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Complaints
We welcome your feedback. If you have a problem, issue, query or complaint during your visit, please bring it to our attention on the day as soon as possible, so that we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Service department, stating your ticket reference, participant name and all booking details, and we will be happy to look in to the matter. In general, we consider it unreasonable if you take no action on the day, but then make a complaint at a later date.

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Car Park
SimAir737 shall not be held liable for any accident, loss or theft from the car park.

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Contract
This booking forms, our rules, regulations and these terms and conditions shall form the entire contract for the provision of Flight Simulator Experiences by SimAir737 . By placing any bookings, purchasing of tickets and/or usage of the Flight Simulator, you hereby agree to abide by the rules, regulations and terms and conditions of the Flight Simulator Experiences by SimAir737 .

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Privacy Policy

This privacy policy sets out how  SimAir737  uses and protects any information that you give  SimAir737 Limited when you use this website.

SimAir737  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
SimAir737  may change this policy from time to time by updating this page. You should check this page from time to  time to ensure that you are happy with any changes. This policy is effective from 25th May 2018

WHAT WE COLLECT
We may collect the following information: name and job title, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.

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HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or
lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website.

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LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.

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CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at flights@simair737.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you
promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to SimAir737 Flight Simulators , Aviation House, Gloucestershire Airport.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.
We will promptly correct any information found to be incorrect.